Share an inbox
Let a client read their messages or a teammate help answer. The owner needs Pro or Plus. Guests can use Free accounts.
Invite someone
- Open an inbox and select Share.
- Enter the person’s email address and choose their access.
- Send the invitation. They accept it using an account with that email address.
Invitations expire after seven days. You can resend an invitation from the sharing screen.
Choose their access
- Reader: read conversations and keep their own read status.
- Collaborator: also reply and delete conversations.
Each reply shows who sent it and uses the owner’s message allowance. Only the owner can change inbox settings and billing.
Share several inboxes
Open Account settings → Access & sharing. Choose specific inboxes or all your current and future inboxes.
Inboxes someone else shared with you cannot be shared again.
Remove or leave access
The owner can remove access from the sharing screen. Guests can leave at any time. Sharing does not turn on notifications automatically.
If the owner returns to Free, shared access pauses. It resumes after an upgrade, unless access was removed or the guest left.