Alerts your team can see
Send alerts to a channel such as #support or #leads. People in that channel can see that a new message arrived. The mailcontact account owner can open the full conversation.
notifications
Know in Slack when someone contacts you.
When someone fills in your website or app’s contact form, mailcontact saves their message and sends an alert to your Slack channel. For example, a request for a quote can alert your #leads channel.
On Pro and Plus, people can also write to your project’s contact email address, such as [email protected]. Those messages can send the same Slack alerts.
Included with Pro and Plus, from €9/month.
how it works
Set up Slack alerts in three steps.
01
Create an inbox
Create a project for your website or app. Its inbox keeps your contact form messages together. Pro and Plus also include a contact email address.
02
Add a way to contact you
Add the contact form code to your website. On Pro and Plus, you can also share an address like [email protected]. Read both kinds of message in the same inbox.
03
Add a Slack channel
Slack gives you a special link called an incoming webhook URL. Add it to your notification settings in mailcontact to send alerts to your chosen Slack channel.
the form
Add a contact form to your website.
Your form link sends visitors' messages to your mailcontact inbox. Add it to the code below before using the form on your website, or share the code with the person who manages your site. This basic example opens a confirmation in JSON, a data format. Use the form builder if you want a thank-you message on the same page.
your-site/contact.html
<form action="https://mailcontact.app/api/forms/your-form-id" method="POST">
<input type="text" name="name" placeholder="Your name" />
<input type="email" name="email" placeholder="[email protected]" required />
<textarea name="message" placeholder="How can we help?" required></textarea>
<button type="submit">Send</button>
<input name="company_website" type="text" tabindex="-1" autocomplete="off"
style="position:absolute;left:-10000px" aria-hidden="true" />
</form>why slack
Keep up with questions in your usual channel.
Open the conversation and reply
Follow the alert's link to the conversation in mailcontact. On Pro and Plus, reply from your project address and keep the answer in the same history. Read the reply guide.
Forms and email, one alert setup
On Pro and Plus, contact form messages can alert your chosen Slack channel. On Pro and Plus, incoming emails to [email protected] can use the same settings.
faq
Slack + mailcontact, answered
How do I create a Slack incoming webhook?
On api.slack.com, create a Slack app (or use the Incoming Webhooks integration), enable Incoming Webhooks, and add one to the channel you want to notify. Copy the webhook URL Slack gives you and paste it into your project's channel settings in mailcontact. That's the whole setup.
Can I notify more than one channel?
Yes. Add several destinations, such as Slack and a verified email address. Use the app’s Notifications page for all projects, including new ones, or an inbox’s settings for one project. You can mute a global destination just for one inbox. Email alerts are included on every plan. Slack, Discord and webhooks require Pro or Plus.
Can I answer a message from a Slack alert?
Each alert includes an Open and reply in Mailcontact link. Sign in to open the conversation and its history. On Pro and Plus, with an active project email address, you can reply to the person who contacted you. Your answer appears in the conversation history, and the inbox shows whether the latest message needs a reply.
Does the Slack notification include the full message?
The alert lets your channel know that someone has written to you. Open mailcontact to read the sender, subject and full message, along with the project’s earlier messages.
Do messages sent to my project's email address ping Slack too?
Yes, on Pro and Plus. Emails to [email protected] and contact form messages go to the same inbox and can both send alerts to Slack.
related
Keep exploring
Get a Slack alert when someone writes.
Get Slack alerts, contact email addresses and replies with Pro or Plus, from €9/month.
Get Slack alertsIncluded with Pro and Plus, from €9/month.