Terms of use

1. The service and these terms

mailcontact is operated by MAXKEN, a French limited liability company (SARL), registered under 821 612 611 RCS Lille Métropole, with its registered office at Bureau 3, 34 place du Général de Gaulle, 59800 Lille, France. Full contact and hosting details appear in the legal notice.

These terms cover the website and the account service: project inboxes, public contact-form endpoints, receiving email, replies and notifications. mailcontact is open for public registration. The browser preview is a demonstration; a verified account gives access to a separate, private workspace.

By creating an account after being shown these terms, you enter into the service agreement with MAXKEN. The data processing agreement forms part of that agreement where we process personal data on your behalf. Commercial conditions are described separately in the terms of sale. Joining the waitlist, creating an account or receiving complimentary Pro access does not place a paid order.

2. Accounts and access

You need an internet connection, a compatible browser and a verified email address to use your workspace. Registration is open to the public and requires email verification. Provide accurate account details and keep your credentials confidential.

You must have the legal capacity to enter into these terms and, if acting for an organisation, authority to act on its behalf. Contact Show email address promptly if you suspect unauthorised access. Each account is responsible for the projects and notification destinations it configures.

The name, email address and credentials requested at registration are necessary to create and secure the account. Our privacy policy explains this processing; using the service is not consent to unrelated marketing.

3. Plans, quotas and reception

• Free: 1 project, 1 contact form and 50 accepted form submissions per monthly quota period.
• Pro: 10 projects, 1 form and 1 receiving email address per project, and 1,000 accepted messages per monthly quota period across the account. Receiving email requires Pro or Plus; email notifications are included on every plan.
• Plus: 50 projects and 10,000 shared messages per monthly quota period, with the same email features as Pro.

Received messages and submitted replies consume the same quota. Notifications and account emails are excluded. Message packs add 1,000 messages for €5 on Pro and Plus, valid for 30 days after confirmed payment. Unused pack credits survive a monthly quota reset until their own expiry. Included messages are used first, then the pack expiring soonest. Packs do not renew automatically or add projects.

Monthly quotas renew on the paid activation date, including with annual subscriptions; Free uses the account activation date. A missing anniversary day falls on the last day of that month, calculated in UTC. Unused included messages do not carry over. Changing plans does not refund usage. Deleting a message or project does not restore the monthly allowance. When a limit is reached, new submissions or emails may be rejected until the limit resets or the account allowance changes. Request-frequency and message-size limits also apply.

Free keeps messages for 30 days after receipt. Pro and Plus have no automatic message expiry while paid access is active. After paid access ends, existing history is protected for 30 days from that effective end date; Free’s rolling retention then applies, including deletion of linked replies. Save what you need before a retention deadline. Backups are not a customer-accessible archive.

Moving from Pro to Free preserves existing stored projects and messages, but applies Free limits to new reception and creation. Email reception and replies stop while the account is on Free; email notifications remain available. Slack, Discord and webhook notifications pause until Pro or Plus is active. The current features and limits are described on the pricing page and in the documentation.

A project email address lets you receive messages and, with Pro or Plus, send replies from your inbox. It is not a separate email account or a domain you own. mailcontact does not guarantee that a particular address will be available. Replies have separate sending limits and may be delayed or fail; acceptance by the outgoing mail server does not confirm delivery to the recipient’s inbox.

Address changes are limited to one per 24 hours and three per rolling 30 days, excluding a plan’s initial address allocations and authorised administrators. A removed address is reserved for its previous owner for 90 days, then may be assigned to another account. Update your published contact details when changing or removing an address; there is no permanent forwarding entitlement.

4. Notifications, sharing and assistants

You choose whether messages are forwarded to Discord, Slack, your verified email address or a webhook. A notification can contain the sender’s details, the subject and message content; a webhook can receive the full message. Only enable destinations that you control or are authorised to use, and check who can read the destination channel.

Receipt in mailcontact and delivery to another service are separate steps. Notifications may be delayed, fail or be delivered more than once. A successful delivery status means the destination accepted the request, not that a person read it. Check your inbox directly when a message matters.

Disabling a destination prevents subsequent queued deliveries where possible; a request already in progress may still complete. Deleting a message here does not delete copies already delivered elsewhere. Third-party services apply their own terms and privacy policies.

Email notifications are included on every plan; Slack, Discord, webhooks, inbox sharing and MCP access require Pro or Plus. Sharing an inbox gives accepted members access to its conversations, including earlier messages, within their role. You are responsible for inviting the intended people, choosing their roles and removing access when no longer appropriate.

An assistant you connect can access owned and accepted shared inboxes according to the permissions you grant and your role. The connection is not limited to a single inbox. Read access can transmit message content to the assistant provider; reply permission can send email on your behalf and use the inbox owner’s allowance. Review generated replies and provider settings. Disconnecting stops new requests but does not recall copies or replies already queued. We do not guarantee the accuracy or suitability of an external assistant’s output.

5. Your content and personal data

You and your correspondents retain the rights you hold in messages and other submitted content. You grant MAXKEN only the non-exclusive permission needed to receive, store, process, display and transmit that content to provide the features you enable, including necessary technical copies. This is not a transfer of ownership or permission to sell your messages.

When collecting personal data through your projects, you determine why it is collected and how it is used. You are responsible for an appropriate legal basis, information for your visitors, your choice of recipients and retention instructions. MAXKEN processes inbox content on your behalf to deliver the service, and separately controls account administration and service security as described in the privacy policy.

Do not ask visitors to send passwords, payment-card details or sensitive personal data that is unnecessary for the purpose of your form. Configure forms to collect only what you need. The data processing agreement sets out our confidentiality, security, assistance, subprocessor and deletion obligations. Contact us before using the service for processing that requires additional safeguards.

6. Acceptable use

Use mailcontact lawfully and respect other people’s privacy and intellectual property. You must not:

• Use it for spam, phishing, impersonation, fraud, malicious files or unlawful content.
• Use project inboxes as disposable addresses for mass account registrations, verification farming or bypassing another service’s limits.
• Access another account, inbox or notification destination without authorisation.
• Circumvent authentication, quotas or security measures, or deliberately overload the service.
• Collect or disclose personal data without a lawful basis or necessary permission.

Repeated suspicious authentication emails may be held for administrative review before they appear in an inbox or trigger notifications. Held emails do not consume your monthly message allowance until released. Contact us if you believe a legitimate message has been held. Account suspensions require an administrative decision; an isolated automated message does not trigger a suspension.

Report suspected vulnerabilities privately to Show email address with enough information for us to investigate. Do not access or extract other users’ data to demonstrate a problem.

7. Availability and responsibility

We maintain and improve mailcontact, but features may change and interruptions can occur because of maintenance, network problems or third-party outages. No contractual uptime commitment is currently offered. We aim to give reasonable advance notice of significant planned interruptions or the withdrawal of a feature.

mailcontact is not an emergency communications service or a permanent archive. Keep independent copies of information you need to retain, and check that your forms and destinations work as expected. Public availability does not remove our obligations to protect personal data or honour applicable statutory rights.

Each party remains responsible for breaches of its obligations under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer rights, legal guarantees or remedies.

For customers acting for business purposes, compensation for contractual breach is limited to proven, foreseeable loss directly caused by the breach, to the extent permitted by law. Indirect loss, including a lost commercial opportunity, is excluded only where the loss is legally indirect. These provisions do not exclude gross negligence, fraud, personal injury, mandatory data-protection liability or the substance of an essential contractual obligation.

8. Suspension and account closure

You may stop using the service at any time. You can delete individual messages and projects in your workspace; contact Show email address to request account deletion or assistance recovering your data. Save the information you need before deletion. Closing an account stops its form and email reception.

Deleting a message or project does not cancel a paid subscription. Cancel renewal in your billing settings or include the subscription in your account-closure request. We handle outstanding payment, return and deletion obligations separately; requesting erasure does not waive a statutory refund right.

We may restrict or suspend access to address a serious breach, unlawful use, a security threat or a legal obligation. Measures should be proportionate. Unless an urgent risk or legal restriction prevents it, we will explain the reason and provide an opportunity to resolve or challenge the issue.

Where lawful and technically possible, we will help you recover your content before a permanent closure. Deletion from the active service is separate from copies held by notification recipients, limited security records and any applicable backup retention, as explained in the privacy policy.

If we discontinue a paid service without a customer breach, we give reasonable notice and reimburse prepaid fees for the unused discontinued period. This does not replace any stronger remedy required by law.

9. Changes to these terms

The date at the top identifies this version. We may update these terms as the service or law changes. Material changes will be communicated before they take effect, with reasonable notice unless urgent security or legal requirements prevent it.

Changes do not apply retroactively. Where your agreement is required, we will request it separately. You may close your account if you do not wish to continue under changed terms, without losing rights already acquired.

10. Governing law and complaints

French law governs these terms, without depriving consumers of mandatory protections that apply in their country of residence. Disputes are subject to the courts competent under applicable law; these terms do not impose an exclusive court on consumers.

For a complaint, contact Show email address or write to our registered office and describe the problem. We will seek an amicable resolution. This contact process does not limit your right to seek a legal remedy or contact a competent authority.