your purchase / rétractation
Withdraw from a purchase
Consumers generally have 14 days to withdraw. Immediate activation does not itself remove this right. Submit your declaration below; we record its date and send an email acknowledgement.
Sign in to the account used for your purchase. You do not need to create another account.
Sign in to withdraw / Me connecter pour me rétracterNeed another way to notify us?
You can also email Show email address with a clear withdrawal declaration and the purchase reference. You do not need to give a reason. For requests outside the online 14-day period, contact us by email; eligibility is reviewed under the applicable rules.
Withdrawal terms and model declaration. Cancelling the next subscription renewal is available separately in billing settings.